Frequently Asked Questions
Everything you need to know about our professional window cleaning services, pure water systems, and booking process on the Isle of Wight.
Frequently Asked Questions
Everything you need to know about our professional window cleaning services, pure water systems, and booking process on the Isle of Wight.
Do you clean windows in the rain?
Yes — light rain is no problem at all. Our purified-water system rinses the glass with water that contains no dissolved minerals, so there is nothing left behind to leave spots or smears. Rain actually helps by continuing to rinse the glass after we leave. We only pause work in heavy downpours or lightning.
Do I need to be home?
No, as long as we have clear access to the exterior of your property. We always send a reminder text the day before we arrive.
Certainly. We maintain comprehensive public liability indemnity to ensure all domestic and commercial works are fully protected.
Are you fully insured?
Do regular customers pay less than one-off customers?
Yes. Customers who join a regular 4-week or 8-week round benefit from lower per-clean pricing compared with occasional or one-off visits. Regular cleaning also keeps the windows in better condition, which means less effort per visit and consistently better results.
What time do you arrive and how long does a clean take?
We visit as part of your scheduled cleaning round, but we cannot guarantee an exact arrival time. Approximate part of day can be given upon text request.
Do you use ladders?
For most properties we use a professional water-fed pole system that allows us to clean from the ground. This is safer for our team, avoids any risk of damage to gutters or fascias from ladder placement, and allows us to reach higher windows more effectively. On certain properties where pole access is restricted, we may use ladders with appropriate safety measures in place.
Still Have Questions?
We're here to help. Get in touch and we'll answer any questions you have.
How do I pay?
We invoice after each clean. You can pay by bank transfer or GoCardless. We send the invoice by email with full payment details. We do not require payment in advance, and there are no hidden charges or call-out fees.
STILL HAVE QUESTIONS?
Get a Clear View from Every Window
Request a free, no-obligation quote or send us a message.